London Analysis by William Blake

London by William Blake A poem which makes a social or political statement is London by William Blake. Blake’s poem is about the social problems, inequalities and Injustice that arose due to the industrial revolution. In London, William Blake brings to light a city that was overrun by poverty and hardship. Blake discards the glorifying view of London. He believes that London is nothing more than a city suffocated by a harsh economy, where Royalty and the church have allowed morality and goodness to deteriorate so that suffering and poverty are all that exist.Blake wrote the poem in 1792 and it was published in 1794 as part of ‘Songs of Experience’. The collection of poems were written to illustrate the negative effects of life on people and nature. The poems highlighted the dangerous industrial conditions, child labour, prostitution, capitalism and mass poverty which were rife during the industrial revolution. The experience poems were written in contrast to †˜The songs of innocence’ poems which Blake wrote with a more positive tone to convey the goodness of humanity, innocence of childhood, love and nature.Blake lived and worked in the capital, so he was arguably well placed to write accurately about the conditions people who lived there faced. . It wasn’t until after his death in 1827 that his work was given recognition, so his life was blighted by poverty. He felt an affiliation with the proletariat and loathed inequality. Throughout this poem Blake uses a range of different poetic techniques to convey the inequalities and unjust treatment of the poorer classes. This gives the reader a stronger understanding overall.The poem is written in the first person. The structure is broken down into four stanzas and is written in mostly iambic tertrameter (It’s so called tetrameter as each stanza has four feet or lines). The third and fourth stanzas use both iambic and trochaic meter. In the first two line of the first sta nza Blake uses repetition â€Å"I wandered thro’ each charter’d street, Near where the charter’d Thames does flow† This scansion serves to reinforce the theme of the whole poem.The word chartered is used ironically to imply ownership, early capitalism and control of trade. The wealth it’s creating in the upper classes and therefore the class divide and poverty that’s been caused as a by-product. Blake writes of the river being charter’d, thus saying even a river that’s meant to be natural and free flowing is controlled. To compare Blake’s use of the word Chartered. His friend Thomas Paine had stated in his book Rights of Man the year before, â€Å"It is a perversion of terms to say, that a charter gives rights.It operates by a contrary effect that of taking rights away†. Blake goes onto say â€Å"And mark in every face I meet, marks of weakness, marks of woe† The repetition of â€Å"marks† emphasizes the visible signs of sickness, misery and suffering experienced by most. Everyone was on the same boat. The literary conventions in the first stanza set the tone for the political and social oppression and strengthens ones understanding. In the second stanza Blake tells the reader what he can hear on the oppressed streets of London. in every cry of every Man, In every infants cry of fear, In every voice: in every ban, The mind- forg’d manacles I hear† Again the repetition and rhythm of ‘every’ reinforces the anger and oppression, everybody’s affected. Even the infant, born into a life of poverty and oppression feels the suffering. In line three ban could refer to every area or it could be used to describe prohibition. In 1789 shortly before the poem was written the French Revolted and used violence and murder to overthrow the aristocracy and those in power.As a throwback Britain’s government grew nervous and restricted freedom of speech. They were worried the British would revolt due to the social and political inequalities felt by most at the time. The mind-for’d manacles is a metaphor for how impoverished people were and how they had no future to look forward to, no escape. People’s thoughts were shackled, perhaps due to the restriction on freedom of speech. The reader understands through the word ‘I’ in line four of the second stanza that Blake was not a distant observer but he was suffering himself.This further enhances ones understanding. In the third stanza. Blake uses an acrostic anagram on the first letter of every line to spell out the word hear. This is to echo the importance and signiificance of what he heard on the streets in the second stanza. He talks of the chimney sweepers cry, in those days children were used to do this job as their tiny frames were able to fit up the chimneys. It was a dangerous job and often resulted in serious death or injury. â€Å"Every black’ning Church appals, and the hopeless Soldiers sigh, Runs in blood down palace walls†.Blackening was used as a metaphor for the smoke coming from the industrialised chimneys staining the church’s walls or metaphorically tarnishing the church’s reputation. Blake is literally wondering what the church is doing to help the impoverished. He believes the church should be using its force for good however he is disillusioned and sees it as a negative power that’s capitalising on child labour and the means of production. The monarchy is controlling all the wealth and cushioning itself with luxuries. All the while men and families are dying with hunger and through industrialised disease.The monarchy like the church are doing nothing to help mankind so the blood of the oppressed is on their hands and metaphorically running down the palace walls. This particular stanza is prominent as it alerts the reader to the oppressive institutions that stand to perpetuate the injusti ce. In the fourth and final stanza. Blake tells the reader that there’s worse to come by using the word ‘But’ as the first word on the first line. â€Å"But most thro’ midnight streets I hear How the youthful Harlot’s curse Blasts the new- born infants tear And blights with plague the marriage hearse†.This is a metaphor which is used to describe how prostitution and venereal disease were prevalent at this time. The harlot is a young victim. She has been robbed of the chance to love her baby, because the baby is the result of means and capitalism through the prostitute’s trade. The prostitutes curse or venereal disease has infected the aristocratic men she copulates with, thus infecting their wives and ripping marriage apart through death and infection. The metaphor and oxymoron â€Å"marriage hearse† is so haunting.With the word marriage the reader imagines a blossoming union between two lovers but hearse lambasts that notion co mpletely with the reader imagining death and suffering. By attacking the institution of marriage and family. One believes that nobody was immune to this downtrodden capitalist society; even the bourgeoisie! It’s a devastating portrait of a society in which all souls and bodies were trapped, exploited and infected. Throughout this poem Blake has successfully conveyed his anger at the institutions he believed should have been in place to help.He has hammered home the notions of inequality and unjust suffering due to the control and ownership of the means of production by the ruling classes. Through the different poetic techniques and structure of the poem one has an enriched understanding and can truly imagine how hard life was during these times. Reference Paine Thomas, The Rights of Man 1791, published by Dover thrift edition, Feb 2000 Various, The Nation’s favourite Poets, BBC worldwide Limited 1996 http://en. wikipedia. org/wiki/London_(poem) http://anglisztika. ektf . hu/new/content/tudomany/ejes/ejesdokumentumok/2007/Racz_2007. pdf

A Crime of Insanity

It’s just another day of class, at least which is what is going through your head. You think schools are a safe place, not a place where you can get shot or killed at. What is going through your mind when you’re their sitting in class? Nothing other than what is going on. But it was all different for these students that day. On December 14, 1994, 26 year old Ralph Tortirici walked into a history class at State University of New York. Underneath his clothes he had a hunting knife and a Remmington 270 hunting rifle with which he took the classroom hostage. One of the hostages said he told everyone to stand up and get to the side of the classroom. Tortirici also told the professor to leave the classroom. He wanted everyone to know he was serious by firing off a round from his rifle and used a fire hose to tie the doors shut. Tortorici told the hostages in the classroom he had a computer chip in his brain and penis and wanted to see the president. If everyone cooperated nobody would get hurt, but 19 year old, Jason McEnaney, rushed the gunman and it discharged. McEnaney was seriously injured, shot in the leg and groin. Once arrested, Tortorici repeatedly said, â€Å"I did what I had to do. † They took Tortorici to Albany Medical Center to be treated for a knife injury he got during a struggle with the students. He also tested positive for cocaine. Afterwards he was released into police custody and taken to the Albany Court jail and charged with multiple counts of kidnapping, aggravated assault, and attempted murder. His lawyer claimed not guilty by reason on insanity. Larry Rosen, presiding judge, had to decide if he was even competent to stand his own trial. His brother Matthew Tortorici said Ralph suffered from delusions for many years. His delusions led to a conspiracy theory that he told his father and Matthew that the cops were out to get him. Ralph was born with a defective urethra and went through a series of operations to fix it. After a while he became convinced that during one of the operations the government had put a tracking device in his body. When Tortorici was 24 years old he went to the University Health Center and complained that a microchip was put in his penis. When X-rays were found negative he was convinced that the doctors were in on the plot. Tortorici turned to drugs thinking they could help him escape and it made his mother concerned. One day she called the medical center concerned that her son was suicidal and that he locked himself in the restroom and was smoking crack. They evaluated Tortorici and he was diagnosed with cocaine intoxication, suicidal ideation, and depression. That is when 10 months later he took the students hostage and since he thought the government put a microchip in his brain he wanted attention and for it to stop. The prosecutors could not find a psychiatrist expert who would testify, no one wanted their name associated with Ralph Tortorici. They wanted to plead the case out and get him sent to a secure psychiatric hospital. Two days into the jury selection Cheryl Coleman found Dr. Lawrence Seigle to become the expert. She started getting onto the Dr about him being a Jew and how she should know him and what he is going through. This was the first time Cheryl Coleman came face to face with Ralph. Ralph claimed that the government had developed sound waves and mind waves to control people’s minds and he was part of an experimental project. He was the Anti-Christ and the trail was his graduating party. If you are not there mentally, it is not fair for you to stand trial. The judge moved forward with the trial without wanting to have another competency hearing. Had the judge held off, and in that time, the prosecutor had no evidence and could have found evidence. Coleman was uncomfortable because a prosecutor’s job is not only to win cases, but to make sure justice is done. On January 3 Tortorici announced he wouldn’t be present for his trial, that he would wait it out in a holding cell in the basement. He thought the court was not just to decide and that the government was behind it and that there were airwaves in the court and everyone knew what was going on and in on it. Ralphs lawyer thought he could win without him being there. Lawyers don’t think if you are right or wrong, they think of winning a trial. Jason McEnaney was the student who rushed Ralph and was shot. One of the jurors passed out when McEnaney was testifying in details about his injuries. Defense had many witnesses and four experts who testified that he was legally insane at the time of the crime he committed. The fact he laid out all the bullets saying he had enough to kill a lot of people. The fact he had the doors tied. The fact he knew the cops were going to be called. The jury never set eyes on him; Ralph was carrying out a mission. Defenses say this case is a case of simple mental illness. He was operating under a delusion from the voices in his head. Sure, he committed these crimes, but he was legally insane. The prosecutors closing sentence closed with a rush of emotion directed at the victim. â€Å"You’re not taking me seriously, Bam! † He knew what he was doing. Eight days of testimony with 31 witness’s, case was handed to jury. By law the judge couldn’t say what would happen if found innocent from insanity. He would spend the same time in prison as in a mental hospital. A month later Tortorici returned to the courtroom to be sentenced, this time he actually entered the courtroom. Before sentence the judge allowed Ralph to speak. He embarrassed himself by the things he said. Tortorici was sentenced 20 to 47 years in prison and sent to Sullivan Correctional Facility in his own cell in the mental facility. Only in prison for 3 weeks, he tried hanging himself in his cell by his bed sheet. Three years passed and an appeal was filed and denied. Tortorici was shuttled between prisons and psychiatric facilities. His family would say he was doing, but he wasn’t. Three weeks later on August 10, 1999, Ralph Tortorici was found dead hanging from his bed sheet in his cell. Prosecutor Cheryl Coleman questioned herself when she found out the news on Tortoricis death. She had convicted him and she was feeling guilty and responsible. She had lost a child herself and felt the pain Ralph’s mother and family must have felt. Was justice done? In my opinion I think Ralph Tortorici should have got help and been sent to an insane asylum under surveillance.

In what ways were drama techniques and effects used?

We came across many problems with the staging of our production because we had different ideas we wanted to communicate. Firstly we wanted to create the idea of a circus by using Theatre in the round however there were more cons than pros and although this helped create an image of the circus the room was too small which would limit the audience we had. Also, it would be challenging because we would have to perform to both sides which would limit how we acted in the scene. After trying out different styles of staging we decided on having the audience end on this helped increase the size of the audience and made it simple for us the actors because we only had to perform to the front. We also decided on having an apron through the middle because it helped us get on and off and were an extra exit when needed to leave the stage but was also good to get close to the audience and interact with them more. The set of our production was simple because we had limited equipment but also we wanted to keep it simple because it meant as a group we would have to work harder to create the illusion and let the audience use their imagination. We used basic props as well because there were numerous scenes so it was difficult to take them on and off. We decided on a few scenes were props were necessary e.g. clown scenes and Punch and Judy we found that we needed props in Punch and Judy because they help the storyline and create the characters, props helped make Punch and Judy look more like a cartoon and helped make it humorous because we exaggerated the size of the props e.g. Punch had a huge cigarette. We wanted to put a modern spin on Punch and Judy while sticking to the original storyline and the props are what help the audience to familiarize with it. In general we used physical theatre techniques meaning most scene had no or very little speech. This meant we had to show messages through symbolic movement. Our body movements and facial expressions helped convey the message to the audience. For example in The Mirror Scene we had to show the difference between two characters without speaking so we used exaggerated faces and movements to express the emotion of the piece. We used lighting and sound throughout the production to convey the atmosphere and emotion of the piece. In the first scene we wanted to make the audience feel the excitement and thrill that a circus usually gives, so we used lots of different coloured flashing lights to give the idea of a circus and also disorientate the audience. The sound we chose was slightly strange sounding, we wanted to show that this wouldn't be a typical circus and give the impression something scary was going to happen. Another sound we used was a drumming sound to crate the idea of panic and chase with flashing bright lights to disorientate the audience again. For the end scenes we wanted to show a contrast between the emotions of the first half of the play were we symbolised in one scene love with soft pink lighting and classical music with the darkness of the second half. During the freaks scene we tried out different sounds however decided that we would make the noises and overlap each other, making it distorted. This meant the noise wouldn't be clear and keeping the lighting dark and too a minimal with just one single light on helped create an uneasy atmosphere and keep the audience on their toes.

Reproductive cycle of an HIV virus Essay Example | Topics and Well Written Essays - 250 words

Reproductive cycle of an HIV virus - Essay Example The second stage is the fusion phase. After attaching to the CD4 glycoprotein, the membrane of the virus fuses with the cell membrane. The fusion of the two membranes gives way for the virus to enter the host immune cell. Reverse transcription is the third stage. When the virus enters the cell, it releases an enzyme attributable to HIV called reverse transcriptase. The enzyme alters the genetic structure of CD4 thus changing the structure from HIV RNA to HIV DNA. This change produces an alteration that allows the virus to enter into the nucleus of the CD4 cell. The entry of the virus into the nucleus is precedes its combination with the cell DNA. Replication marks the fifth stage of the reproduction of the HIV virus. Immediately after integration, the HIV in the CD4 cell uses the cell’s mechanism to replicate itself by making long chains of HIV proteins. The long chains form a basis for the evolution of more HIV (Duzgunes 4). The sixth stage is assembly. After the formation of the HIV proteins, the HIV RNA and the proteins move to the superficial parts of the host cell. Once at the surface of the cell, the two assemble into mild form of the HIV virus. Lastly, the HIV virus enters the budding stage. This stage is characterized by the movement of the mild form of the virus out of the CD4 cell. The recently assembled virus then releases enzyme protease. The enzyme breaks up the long protein chains that constitute the mils and immature virus. The smaller pieces of the chain’s proteins combine and result into the formation of a mature and highly infectious HIV

Strategic Management and Transport Policy Critical Review Assignment

Strategic Management and Transport Policy Critical Review - Assignment Example The critical review aims at analysing sustainable transport and the modernisation of urban transport in cities. The paper makes use of research conducted by Thynell, Mohan, and Tiwari that investigates and provides results and conclusions on the transport sustainability and modernisation in Delhi and Stockholm. The paper will critically review this study as a basis to get conclusive evidence on areas that the study was effective and the not so effective areas that the researchers ought to have made improvements. The topic comes from the journal, Cities, Volume 27 published in 2010 titled, â€Å"Sustainable transport and the modernization of urban transport in Delhi and Stockholm†. The essay will make a summary of the main areas of the article with specific emphasis on the discussion, methods, results, and conclusions, provide a summary of three articles in the field inclusive of the article under review on the field, and provide value judgments on the article. The essay will n ot be in a position to provide a comprehensive view of the whole transport literature because of the limited time and length of the paper. The essays course is the provision of a view on the effective strategies that were applied or ought to have been applied in the completion of the transport article to ensure more success and provide a view of the literature on transport. The need for an efficient transport system has never been greater in cities with the growth of the economy and the modernisation of lifestyles. The effect was pressure for cities to invest in modern technology and ensure its sustainability as a measure of managing traffic and augment competitiveness in national and international context. The purpose of the article was to find politicians perceptions and examine the transport plans in Delhi and Stockholm in a view of finding the driving forces for infrastructure plans and transport policy.

Roles and responsibilities of community health Essay

Roles and responsibilities of community health - Essay Example Employers should therefore pay people enough money so that the issue of money is off the table. . Autonym involves one being allowed to do something in their own way as long as they produce good results. The urge for better understanding of skills motivates a person to work harder. Extra ordinary conditions are often brought about by having a purpose to achieve a certain goal and hence making people have purpose for something is much more important than monetary motivation. Ken Robinson argues that the current system of education has failed in creating creativity among the students. He indicates that academic inflation is being caused by people not giving value to whatever they study which he terms as ‘shifting beneath or feet. Schools have turned into institutes of constructing hypothetical careers rather than skills that one can measure. He observes that in the recent days people are studying various careers but fail to apply them in life and become completely different people. Ken believes that children have innovative capacity and talents that are squandered ruthlessly by schools. The education system has focused on more on science and humanities leaving behind art that is a subject that exercises the child’s creativity. According to me his hypothesis is very true, and most of our talents fade away with time. While in primary school I was an excellent in painting but when as my level of education goes higher, attention has shifted to science and thus my little talent has faded away. No teacher has motivated me on making a career out of painting and even my parents focus more on me having a different career rather than in my talent. Digitization of the world has led to changes in the academic sector some of which include softcopy notes and virtual schooling. One can attend classes at the comfort of their homes that are convenient to many people. Virtual schooling gives people a

Director of health information management Case Study

Director of health information management - Case Study Example This particular activity is greatly influenced by health policies that the original contract agreement is usually affected. For instance, the issue on the cost of photocopying health information has been greatly changed by these policies and legislature created to shape this activity. In the creation of these laws, all government branches have significant roles to play. However, the executive and the judiciary carry the most significant responsibility in the creation of this cap. The executive has the responsibility of creating the original structure of the cap (Johns, 2000). From these provisions, all health units are provided with specific instructions under which to operate. The executive will also have the responsibility of researching and coming up with the best recommendations to create these policies (LaTour, 2006). On the other hand, the judiciary has the responsibility of ensuring that the laws created by the executive are adhered to. It is also under the jurisdiction of the court to handle any amendments to the created policies. With the significant power the courts have, the fully implementation of these laws are greatly under the influence of the performance on the judiciary system on this particular case (LaTour, 2006). All organizations are required by the law to adhere to the provisions of the law. However, if the organization is discontent with the specifications of this policy then it may use the judiciary to change the contentious clauses. Minus the help and consideration of the judiciary system health organization may have less significant role to play in the creation of this particular legislation (Fuller & Callahan,

Teenagers should not be allowed to drive until age eighteen Essay

Teenagers should not be allowed to drive until age eighteen - Essay Example Thesis Statement Children should not be allowed to drive until they turn eighteen, the obligation of this rule has its significance since young drivers prove to be reckless and thrill seeking as compared to elders. Children Should Not Be Allowed to Drive Until Age Eighteen The legal age at which individuals can drive varies in different countries; in some places teenagers are not allowed to drive until they are 18 while at some countries such as America, 15 or younger is a legal age to drive. It is usually in relevance to the age at which teenagers are allowed to vote or drink alcohol. Previous researches and records have proved that young drivers are reckless and their driving results in majority of road accidents; it is due to this fact that different countries have emphasized on raising the age at which driving should be made legal, the appeal was given regard in some places and in other cases, it was not taken into account. There are various pros and cons which will contribute to better understanding of this argument; they are as discussed below. (Margaret, 250) Benefits of Raising the Legal Age at Which Teenagers Would be Allowed to Drive The life of humans is very precious and to safeguard them and ensure their security is one of the basic responsibilities of any government therefore it should be entailed that all the possible steps be taken to guarantee this. Raising the age of driving will reduce the number of road accidents since teenagers below eighteen are more likely to cause accidents than older drivers. A research report revealed 30,000 deaths in USA in 1995-2004 caused by young drivers; this further emphasizes how dangerous it can be to allow young drivers on the road. 18 years is considered to be the perfect age to grant permission since at this age further freedom such as the right to vote and drink alcohol is permitted. The attitude that is most commonly observed in 16-17 year old teenagers is that they are fearless and do not generally regard the traffic rules that have been put up for their and other individuals’ safety, they are more inclined towards taking risks and seek thrill in driving. They observe good driving as the ability to maneuver the car at high speeds, are more likely to take influence of the peer pressure and join in the competition of rash driving. This behavior makes them risky and unreliable drivers who would add to the number of car crashes and road accidents. Hence granting them license at an older age might prove to solve this problem to some extent thus ensuring road safety. Taking fruitful steps towards this cause can also benefit the society in the longer run; when younger teenagers would not be allowed to drive until they reach the standard age, there would be lesser cars on the road hence less traffic which will ease the traffic flow, preventing congestion ultimately reducing both noise and air pollution. This is also a very challenging issue these days and any step that can be taken t owards its resolution should be encouraged and supported. Teenagers generally lack experience and to top it they do not consider it as a big deal which results in non serious behavior. They do not understand rather do not value the consequences that might result from their recklessness. Secondly the driving classes do not benefit them much; either the driving schools are not fully equipped or the classes are not beneficial enough to tech the teenagers about how

Constitutional and adminstrative law - (Conventions) Essay

Constitutional and adminstrative law - (Conventions) - Essay Example (Carroll, 2007) In UK royal prerogative has been used by the Monarch himself since centuries however, the trends changed and during 19th century, it was decided to get the advice of the Prime Minister or the cabinet in order to exercise this right. However, this has changed gradually and it is now even argued that royal prerogative has no place in the modern Western democracy. The fact that Tony Blair and Coalition government went to war by directly consenting the parliament itself may be considered as a trend shift suggesting that there now exists a convention to seek parliament’s consent for any action. This paper will therefore discuss as to whether there is a convention now which outlines that every government in country would take consent of the parliament for any actions taken. This paper will therefore argue whether a convention exists to restrict royal prerogative to go to war. There is no fixed definition of convention as it has been defined differently by various authors. Hood Philips defines conventions as â€Å"Ê ºRules of political practice, which are regarded as binding, by those to whom they apply, but which are not laws because they are not enforced by the courts and parliament†. (Philips, 2001). This definition may be considered as one of the earliest attempts to define what conventions are and under what conditions and authority they can be enforced. Philips outlines conventions as rules of political practice which are also not laws and therefore not enforced by the courts as well as the parliament. The above definition of convention therefore outlines that are understandings which regulate the conduct of the Crown and Parliament in the absence of any formal rules. Constitutional conventions therefore are considered as the tools through which flexibility can be achieved in constitution without actually going through a process of legislation. As such the ultimate purpose for which

Introduction to Statistics and Econometrics Essay Example for Free

Introduction to Statistics and Econometrics Essay 1. Specialty faces the decision of how many Weather Teddy units to order for the coming holiday season. Members of the management team suggested order quantities of 15000, 18000, 24000 or 28000 units. The wide range of order quantities suggested indicate considerable disagreement concerning the market potential. The product management team asks you for an analysis of the stock-out probabilities for various order quantities, an estimate of the profit potential, and to help make an order quantity recommendation. Specialty expects to sell Weather Teddy for $24 based on a cost of per unit. If inventory remains after the holiday season, Specialty will sell all surplus inventory for $5 per unit After reviewing the sales history of similar products, Specialty’s senior sales forecaster predicted an expected demand of 20,000 units with a 0.95 probability that demand would be between 10,000 units and 30,000 units. Questions 1. Approximate the demand distribution using Normal distribution and sketch the distribution. 2. Compute the probability of a stock-out for the order quantities suggested by members of the management team. 3. Compute the projected profit for the order quantities suggested by the management team under three scenarios: worst case in which sales is 10,000 units, most likely case in which sales is 20,000 units and best case in which sales is 30,000 units Questions 1. One of Specialty’s managers felt that the profit potential was so great that the order quantity should have a 70% chance of meeting demand and only a 30% chance of any stock-outs. What quantity would be ordered under this policy, and what is the projected profit under the three sales scenarios? 2. Provide your own recommendation for an order quantity and note the associated profit projections.

FedEx, its business environment and who they are

FedEx, its business environment and who they are Introduction FedEx, originally known as FDX Corporation is a logistics services company who pioneered the modern air/ground express industry in 1971. The founder of FedEx is Frederick W. Smith and it is based in the United Stated with headquarters in Memphis, Tennessee. The name FedEx is a short form  of the name of the companys original air division,  Federal Express, which was used from year 1973 until year 2000. (Wikipedia, 2010)   Under the respected FedEx brand name, FedEx is offering integrated business applications through operating companies competing collectively and managed collaboratively. There are FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, FedEx Custom Critical, FedEx Trade Networks, FedEx Supply Chain and FedEx Services. With more than 290,000 employees, FedEx currently serves more than 200 countries which include in the Asia Pacific, Europe, Middle East, Latin America and North America. (About FedEx, 2010) FedExs mission is to produce the superior financial returns for shareholders by providing high value-added supply chain, transportation, business and related information services through focused operating companies. Then FedEx has made a promise that customer requirements will be met in the maximum quality manner appropriate to each market segment served. Besides, FedEx will attempt to develop mutually rewarding relationships with its employees, partners and suppliers. (About FedEx: Mission Statement, 2010) FedEx and its business environment Technological environment Technology plays a very important role in delivery of the FedEx service. FedEx is setting the efficiency industry standard and customer service by using technology advanced and FedEx was do extremely well in anticipating and projecting demands of an environment that would depend and thrive on information. FedEx was the first to integrate wireless technology more than two decade ago and continues to develop and lead the industries in developing innovative wireless solutions. Hence, FedEx has developed an information systems network that enables customers and support personal to have wireless access anytime and anywhere. Then, FedEx implemented e-business application to improve the level of customer satisfaction as well as their overall transactions with the clients. The e-business system included a web or call centre service where the company can easily be informed of the status of the packages delivered. (About FedEx: FedEx Attributes Success to People-first Philosophy, 2010) Competitive environment There are two main competitors for FedEx which are DHL and UPS. UPS or United Parcel Service Inc. is the worlds largest  package delivery  company which headquartered in  Sandy Springs, Georgia,  United States. UPS delivers more than 15 million packages  a day to 6.1 million customers in more than 200 countries and territories around the world. UPS is well known for its  brown  trucks, internally known as package cars and UPS also operates its own airline based in Louisville, Kentucky where its World port air hub is also located. (Wikipedia: United Parcel Service, 2010) DHL Express  is a  division  of  Deutsche Post DHL  providing international  express mail  services which originally founded in 1969 and expanded its service throughout the world by the late 1970s. DHL expanded its services to countries that could not be served by any other delivery service, including the Eastern Bloc, Vietnam and the Peoples Republic of China. (Wikipedia: DHL Express, 2010) Cultural environment FedEx is more emphasized on a people-first philosophy, where respect for all people is a fundamental value and everyday business practice within the company. FedEx Corporation strives to create an environment where people can contribute and grow, and where the values of diversity are woven through the organization. Chapter 4: The Analysis of Customer Touch Points Types of customer touch points There are 3 types of customer touch points which are pre-purchase stage, purchase stage and post purchase stage. There are different ways and strategy that a company uses to set up these touch point with the customer in order to build a relationship. FedEx is also one of the companies that practice this customer touch point strategy. First customer touch point will be the pre-purchase stage which consists of 3 customer touch point method. The first one will be manageable communication tools such as advertising, public relations, point of sales materials, sponsorship and etc. FedEx have established many customer touch point in this area by using integrated marketing communication tools to build up relationship with the customer. Example: FedEx uses advertising tool to introduce the company and promote it product which is the delivery service that they provide are the best to the customer; Public relations tool is also in use where by FedEx held some press conferences or road shows to explain and demonstrate how well is their delivery service to the public customer; FedEx also having some sponsorship to quite a few major events around the world like Olympics, World cup and so on. Second are the non-manageable communication tools such as word of mouth, search engine, news cover and etc. Since these are non-manageable communication tools, FedEx cant control these tools but the only to create positive image is by producing good quality delivery service to the customer and satisfy them so that the customer will help spread some good word of mouth or even have a chance to get on some news cover page. Third are the company representatives such as salesperson, email, and recipient. If a customer wants to deliver a package by using FedEx service, they will need to encounter their salesperson, counter recipient or email to FedEx. Next , the second customer touch point will be the purchase stage which means that the customer making the purchase while come in contact with the company itself. Customer can purchase FedEx service by their e-commerce site, outlet store and confirm their purchasing order through fax or email that is very convenient for the customers. FedEx sells delivery services, so the main touch point from FedEx to the customer are the companys delivery truck, driver, delivery note and their employee. Customer can purchase the delivery service through FedEx website or directly through FedEx outlet and each parcel is attach with a location device that the customer can log on to FedEx tracking internet service to check whether the customer parcel is delivered successfully. The last customer touch point will be the post purchase stage where the company provides some after sales service to customer to ensure that the trading process is a satisfying experience for the customer. FedEx provides fine after sales service to the customer by providing complaint forms and calls to ensure that the customer that receives their delivery package will be in good shape and to improve on their service quality to ensure every delivery is up to the customer expectation. FedEx will also ensure the package will be delivered on time to the customer and the package will be in one good piece. If the package is damaged, lost or didnt received on time, customer can file a complaint to FedEx and FedEx will attain to the complaints. Track the experience along the touch points The objective is to track the experience at various customer touch points to develop an understanding of the customer thoughts and learn how the customer experience can be enriched. From above we know that there are 3 stages and each stage provides various touch points. The company need to track down the customer experience in each touch points to find out what information that the customer needs and what actual experience that they desire. The company can track the customer experience through the customer decision making process which consists of 5 stages: Need recognition, information search, and evaluation of alternative, purchase and post purchase. These 5 stages are categorized under the 3 type of customer touch point to help in tracking the customer experience. The first three: need recognition, information search and evaluation of alternative are fall under the Pre-purchase stage, while the other two falls under their respective stage. First, how FedEx gain need recognition from the customer? The answer is by advertising through the mass media like television, radio, internet and etc. By doing all these, customer will soon aware of FedEx and its delivery service. Next, after the customer needs recognition start, they will try to search for information about FedEx delivery services through word of mouth, internet search engine, counter recipient and etc. After the information search is done, customers will start evaluating FedEx delivery service and compare it against FedEx competitors such as UPS and DHL. The fourth stage will be the purchase stage where the customer purchases FedEx delivery service through internet, phone, retail outlet and etc. The package will be delivered after the confirmation of purchase based on how the customer chooses to be delivered. Once the package is delivered to the customer, post purchase stage starts. Customer will either feel satisfy or file up complaint to FedEx while FedEx need t o provide after sales service to ensure the satisfaction of the customer. Service Failure Reliability is very critical in service to every company but in all service contexts, service failure is inevitable because mistake or errors will always occur, nothing is perfect, what the company can do is to minimize the service failure. Especially for FedEx, a service company that sells mainly on their delivery service to the customer must up hold their service quality even though FedEx also will face service failure problems. Service failure occurs when the company service performance that falls below a customers expectations in such a way that leads and result into customer dissatisfaction. FedEx also occur service failure which create dissatisfaction to the customers. One of the cases is FedEx and its child company FedEx Ground having system differentiation, means that these two are two separate companies where FedEx cant manage or solve the problems or issues that occurs in the child company FedEx Ground. There are customers that facing some service problem with FedEx Ground because of their parcel wasnt delivered on time and somehow the parcel was found missing, the customers call up FedEx and ask for a solution but the FedEx staff just giving empty promises because FedEx cant interfere in FedEx Ground businesses although they are parent and child company relationship. When there is service failure, the company needs to think of a way, a strategy to response to it, to solve the problem, this is where service recovery happens. Service recovery refers to the actions that are taken by a firm in response to a service failure. FedEx provides money back guarantee service to the customer whenever there is a service failure occur, by doing this, FedEx hope to ensure customer will not feel dissatisfy with FedEx and continue using their service without spreading bad word of mouth that will result in negative image. FedEx also will attend to a customer complaint immediately to help the customer to solve his problem as soon as possible to maintain the customer satisfaction. Dissatisfied Consumer Behavior According to the Retail Customer Dissatisfaction Study 2006 by the Verde Group found out that 48% of the respondents reported that they will avoid a store because of someone elses negative experience, and for those who encountered problems, 33% said that they would definitely not or probably not return to the same company for their product and service. This shows that word of mouth can create a huge impact and influence on the company negative image; this can be referring as the exponential power of storytelling, as people tell the story of their bad experience with the company, the negativity is established and will grow eventually. There are some customers that encountered bad services with FedEx and this resulted in some serious issues. These dissatisfied customer wrote a post on their blogs or forums to express their feeling by telling the story that how they are treated by FedEx delivery services and they are also felt angry towards the attitude of FedEx customer service that do esnt treat them as important customer, so in the end they decided to change to purchasing FedEx competitor services like UPS or DHL. Service Guarantees What is guarantee? From Websters Dictionary, guarantee equals to an assurance of the fulfillment of a condition make by one individual to another individual. In the business context, a guarantee is a pledge or assurance that a product or service offered by a firm will perform as promised and, if not, then some form of reparation will be undertaken by the firm to the customers. Example: for tangible products, a guarantee is often done in the form of warranty. FedEx always stress out that their delivery service will be on time and they are confident and sure about this statement, but incident do happens, thats why FedEx offers service guarantee too to gain the customer confidence and belief in their delivery service. FedEx offers money back guarantee service to the customer if the package that they delivered didnt arrived to the destination within the promised time, customer can either request for a refund or transfer the money for the delivery service charges but under some terms and conditions. Chapter 9: The Hybrid Interface There are two types of hybrid interface which are people-led hybrid interface and machine-led hybrid interface. People-led hybrid interface People-led hybrid interface defined as an interface where interaction between human being and machine occurs in which people operate in the foreground and are supported by the machine (Rayport,2005). The interaction between human being with a machine can enhance the effectiveness or increase and productivity in the daily operation. The peoples who operates in the foreground and are supported by the machine needs to have the knowledge to manage and evaluate the state of the machine. For example, the people led interface incur when the FedEx driver driving the courier van to deliver goods and services to their ultimate customers. Hence, the interaction between the FedEx driver and the customers caused the FedEx driver to accomplish the task of delivering goods and services on time with enabling by the machine FedEx provide and deliver on time services to their customer in order to maintain the long term profitable relationship and develop the customer loyalty towards its company. Hence, FedEx has developed the innovation of the technology to support their daily operation. FedEx set up COSMO (Customer Operations Service Master On-line System) to monitor each stage of their delivery cycle. COSMO is a computerized packaged tracking system that allows the FedEx employees to key in the information needed by several ways (Technology innovation at FedEx, 2010). For example, FedEx customer service representatives key in the necessary information into COSMO by computer terminals to reach their customers, this mean that FedEx has apply the people-led hybrid interface where the customer service representative (human being) is enable by the COSMO (machine) to reach the customers. Besides, FedEx always giving supports and encourage their employees in order to allow them to be more innovative in the working environment and more confident in decision making process by providing quality results. FedEx is providing their employees to use the high technology hand-held tracker and the digitally assistant dispatch system (DADS). The hand-held tracker is used to records the information throughout the day and allow the couriers to scan the bar code on every waybill at each stage of delivery process. It helps to retain and transmit the information of the package such types of service required, destination and routing instruction as well as provide guidance to the couriers by a series of performance measurement. While, DADS is a small digitally assisted dispatch computer system that found in all couriers van to enable the couriers to administer their time and routes with high efficiency (Technology innovation at FedEx, 2010). For example, when the couriers return to the van, the information acquire is then downloaded from the hand-held trackers to the DADS in order to update the package location in the COSMO system. By using this type of people-led hybrid interface, it provides the customers a convenient ways to find out the time and location of their package. Hence, FedEx able to maintain positive control over its shipments and enhance their customer satisfaction by constant tracking with the interaction of the human and machine. Furthermore, FedEx develop its innovation technology by setting up the Command and Control system in their operation. Command and Control is the satellite to ground-level operation system which based at the Memphis SuperHub (Technology innovation at FedEx, 2010). FedEx used this system to act as a weather management tool and to check the traffic information in order to enable the FedEx Company deliver the package in any weather condition with the fastest and safest manner. For example, FedEx connect to over 750 customer service workstations, over 500 aircraft and traffic hubs around the world to ensure the coordination of inbound and outbound aircraft and thousands of delivery vehicles are in smooth condition and enable their employees to deliver the package on time to their customer to achieve customer satisfaction. Each types of hybrid interface used by FedEx Company have the benefits that improve the companys daily operation. People-led interface helps the front line employees of the FedEx to increase their work productivity and enhance the effectiveness and efficiency of their work. For example, with the high technology hand-held tracker, it helps the couriers to records and retains the information by scanning the bar code of the waybill in every stage of delivery process. Thus, it helps to increase the productivity and the efficiency of the work of front line employees. Besides, the people led machine interface helps FedEx to maintain their positive control over every single step of it shipment process to deliver the goods and services to the customers. It is because, when the couriers return to the van, the information is downloaded from its hand- held tracker to the DADS and immediately updated the package location in the COSMO system. Hence, it enables their customers to check their shipment status, delivery time and etc to provide 100% customer satisfaction. Furthermore, the interaction between human and machine interface enables FedEx to deliver goods and services to their customers with the fastest and safest route in any weather with the implementation of Command and Control system. FedEx using the NASA weather data and artificial intelligent to help the company selects the fastest, safest and most cost- effective way to deliver goods and services to the ultimate customer. The command and control system help FedEx to increase per capita output of their frontline employees and thus increase the quality of their interaction with customers. Machine-led hybrid interface Many business organizations have deployed the use of machine-led interface in their daily operation nowadays. Machine-led hybrid interface is defined as the interaction between the machine and human, where machines operate in the foreground and are supported by people (Rayport, 2005). It requires an output to ensure that the machine will always keep the user up to date in the progression of commands or execute commands in physical space. FedEx has set up 45 call centers in global to handle over 500,000 telephone calls from their customers around the world per day. FedExs call centre is a machine led hybrid interfaces that enable the machine (telephone) to be supported by the people (call centre representatives). It used for the purpose of receiving and transmitting a large volume of requests by telephone and is operate by the company to administer incoming product support or information inquiries from consumers. By setting up the call center, it allow the customers who prefer more personal touch than using high technology device and customers who need more in depth explanation and information about the shipping process to call and speak with the call centre representative regarding their problems. FedEx has developed its operation through online by creating their own company website and embedding the FedExs live chat into their official website. Through the companys web page, FedEx can connect with their customers and get their involvement into the chat room to engage the positive relationship between the company and their customers. When the customers need any further assistance or have any enquiries regarding their shipment status, they can use the Chat with FedEx function by fill in their personal details to start the chat session. Thus, the FedExs employees will reply the customer through this interactive chat medium immediately. Hence, with the interaction between FedExs live chat (machine) with the supported of the employees (human being), it helps the FedEx to improve their business operation to be more efficient and easily to get into the involvement with their customers internal process as well as enhance the customers relationship. The machine-led hybrid interface brings some benefits to FedEx such as cost saving and higher productivity. FedEx website allows the customers to track their shipment information or the status of the package based on the package number without calling to the service centre. Thus it helps FedExs service centre to operate more efficient and able to handle more than 100,000 tracking enquiries daily. Furthermore, the capability of the FedExs live chat was successfully helps the FedEx to saving up the investment cost of setting up more call centre. The machine-led hybrid interface leverage the human talents by distributing their personalities or the emotional intelligent in scalable way. Human being is excelling in conveying empathy and handling the exception; hence with the support of the frontline machine, it helps to increase the employees productivity by channeling their work more efficiently. For example, when the customers call to the service centre, the system will deliver the customer to the service provider via phone line. After that, the customer service representative will answer the call and handling the problem or enquiries from the customers and try to satisfy their needs and wants in a polite manner. Chapter 10: Delivering the Integrated Customer Experience Integration within Implementation Domains There are three types implementation domains: brand experience, interface and innovations. The brand experience it can help the organization build reputation and get awareness in connections with customers. It included company or brand name, logo, advertisement, and web design.( Rayport, F.J. Jawoski, J.B. 2005) -Brand Experience FedEx shows a global brand the fastest route to worldwide. In year 2009, FedEx has been honored as one of the 100 Best Companies to Work For in the United States. FedEx also has been ranked in Fortunes magazine as Global Most Admired Companies . -Logo FedEx has its own Corporation logos; each of it has its own version of the wordmark used for identification and branding. The FedEx name is incorporated as a simple distinct text-only typographic treatment to create a clear, visually memorable identity. For FedEx logo, the Fed is in purple and the Ex is in a grey for the overall corporation use. While, for the original FedEx logo had the Ex in orange. The FedEx wordmark is actually a notable hidden right-pointing arrow between the E and the X, which to emphasize the arrow shape. The concept of an arrow is to be promoted as a symbol for the speed and precision positioning, both FedEx communicative attributes. (Wikipedia, the free encyclopedia) Website has become a dominant technology. FedEx has its home page shipping resources source for everyone, so that customer could find out the information that the delivery services offer in their own region. FedEx website has created a quality website with full useful guidance and tools. In addition, a successful website should be able to lead the customers to take action. Such as, FedEx also allow the users to download FedEx Welcome Kit, so that it could help them optimize their shipping and manage account efficiently. -Interface Interface refers to the dynamic exchange of information in service that occurs between the company and the customers. Interactions with sales people face-to face, phone call, online chatting. ( Rayport, F.J. Jawoski, J.B. 2005) FedEx main focus is on customer service, so they will always have interaction with customers. If customer encounter any problems and make complaints they can even get to the customer support centre, faces-to- face interactions with FedEx staffs. The front office will handle the customer procurement and complaints. While, if customer have feedback or comments, they could email FedEx by select the appropriate service in order for a customer support representative to assist customers inquiry. -Innovations Innovations are a change in the product or services for adding something new that added features and benefits. The changes must increase product value, customer value, or producer value. The information about the package is just as important as the package itself. (Fred Smith, 1978). Today, FedEx provides customers access to real time information which has enabled new supply chain models and efficiencies. FedEx focus and improve built upon innovation and it continues to be an integral part of the FedEx culture and business strategy. The FedEx Innovation labs is an information technology project designed to create an atmosphere of collaborative thinking around critical technologies such as advanced optics for scanning, robotics, pervasive computing, biometrics, video object recognition etc.  The Labs house a research and development team tasked with looking at future technologies that have a 3-5 years production roadmap.   Integration across Implementation Domains Integration across implementation domains is more complex. It requires training program and expertise to create trustworthiness for customers. The Jobs at FedEx requires higher level of knowledge, experience, capabilities, and educated. FedEx need employs people with literature degrees, though FedEx might also need people holding with higher qualifications with MBAs. In addition, FedEx couriers receive roughly 50 hours of training per year. In order to maintain high quality service levels, training to be conducted by training professionals who understand the technicalities of the express transportation business. The courses from supply chain planning and logistics management to training on specific software programs, quality management and marketing sales. Linkages between the interface innovation To create linkages between the interface and innovation, the company must provide experiential encounters that are referred as dynamic, interactive, and innovative. ( Rayport, F.J. Jawoski, J.B. 2005). FedEx created corporate sponsorship and events. Beginning in 2007, FedEx became the title sponsor of the FedEx Cup, a championship trophy for the PGA Tour. FedEx is spent an estimated $44 million a year to sponsor the FedEx Cup, a full season of PGA Tour events culminating with a four-tournament playoff series to determine the top mens golfer, also Golf Digest reports. FedEx is trying to reach executives and other corporate decision makers. The PGA Tour has all the professional golfers from worldwide and its events are broadcast worldwide, and its appealed to FedEx. It is because FedEx is a global company; they needed to communicate to customers on global stage. FedEx is recognized by executives and consumers, by sponsoring such huge amount of cost and long run event it make sense bec ause it provides wide and extended exposure. So, this communications can provide new personalized experiential encounters between FedEx and the customers. Integrated marketing Integrated marketing is the process for managing customer relationships that drive brand value. In FedEx, within the marketing department activities are centered on customer segments. Each segment is staffed by a cross-functional team composed of manager, marketer, analyst, agency account executive, and may be a representative from the agency-managed fulfillment house. These cross-functional teams meet as frequently as necessary. E-mail has greatly facilitated this integration. All marketing vendors are connected to FedEx and to each other through the FedEx corporate e-mail system. The marketing communication can provide information to prospective customers. It can let the customers know about the service options available, cost, specific features, functions, and service benefits. FedEx has own customer information services department. It offering a customer service toll-free telephone line for customer questions. It is operated by an automated operator then will prompt the user to a live agent for uses of tracking, claims, scheduling pick-ups, locations, ordering supplies, setting up FedEx accounts, billing etc. However, the customers can get information in FedEx website which is http://www.fedex.com/my/ .One of the roles of marketing communication is persuade target customers that service offers best solution to meet their needs and build relationship with them. The company added on a facility on the official website for consumers to be able to track their packages from the Internet. Marketing at FedEx has two IT work teams supporting its efforts. The teams a re physically located within the marketing building and report to both the IT and marketing organizations. FedEx  marketing mix  strategy  affected the  retention rate  prevailing within the industry.   Marketing communication can also help maintain relationships with existing customers. It requires comprehensive, up-to-date customer database and ability to make use of this in a personalized way. FedEx marketing database contains a complete picture of all the companys customers worldwide, and their FedEx transactions. So, they can turn customer data into customer knowledge, to satisfy the customers needs. e) Marketing communications mix -Personal communications FedEx become a well known company through word of mouth. What really has established a good repute for FedEx is the consistence in providing good quality services  to its consumers. So, the customers will spread the positive words of FedEx to others. FedEx provides excellent  customer care  in this  service-based industry, this enhance an emotional connection between FedEx and its customers. -Advertising Advertising  is a form of  communication  intended to  persuade  an audience to purchase or take some action upon products, ideals, or services. FedEx has the TV commercial video ads. The advertising campaign launched to reflect on the new feature provided by FedEx also identified the expanded international capability of the company, appealing to a  global audience  to try FedEx services.  One of the best known ad campaigns is We Live to Deliver. This creates a huge impact for the company. One of the package deliveries giants biggest web campaigns, which running on You

Reviewing The Usefulness Of Official Statistics Criminology Essay

Reviewing The Usefulness Of Official Statistics Criminology Essay Official statistics give information on the number of crimes commit that are collected directly from each police. They claim to provide answers to two questions; the extent of crime, and who commits it. Criminologists have identified the problem of official statistics giving a false picture of the level and type of crime that actually exists. As a result, other types of information are turned to including victim surveys, longitudinal research and self-report studies. This essay will begin by exploring the uses of official statistics then go on to explore the problems with the data. The other types of data available will then be outlined and the usefulness of them will be evaluated. Offical statistics are figures that have been collected by the police and are published by the Home Office annually and contain data on crimes known to by the police. Official statistics have the use of showing trends in crime that can easily be compared over time. For example, the Office for National Statistics (2008) published a report saying In England and Wales, 4,060 Anti-social Behaviour Orders (ASBOs) were issued in 2005, over 18 per cent more than the previous year. They also clearly show which social group is more likely to commit certain types of crime. This could be the persons age, ethnicity, social class. They allow police to know where their priorities should be and aid governments in setting their policies on crime. To a criminologists point of view, they are a free, secondary source of data that are going to be useful even if it is just to identify how much of a dark-figure there is. The term Dark-figure is ultimately the entire problem with using official statistics to study crime. The dark figure is defined as the amount of crime which is unreported or unknown about. The total amount of crime is made up of those that are known of and recorded, and the dark figure of crime (Online Dictionary Of The Social Sciences 2008). The dark figure is said to exist due to the social construction of crime. This is the idea that what is seen as criminal behaviour to one person may not be to another. The result there are crimes that the public to do not report to the police, and there are crimes that the police to not record. These make up a large number of crimes that are not recorded by the police, and make up the dark figure. Unreported crimes occur for a range of reasons, and are a massive contributor to the dark figure, which removes usefulness from official statistics. The police rely on the public to inform them about crime, they do not generally find out about crimes themselves. As Maguire et. Al (2002:322) said; whether people perceive a particular action or event as crime, let alone whether they report it as such to anyone elseà ¢Ã¢â€š ¬Ã‚ ¦can vary according to their own knowledge, awareness, or feelings about crime, which in turn may be influenced by the general public mood or the preoccupations of politicians and the media. Crimes will only generally go reported where there is a victim, therefore there is a large number of victimless crimes which the police are not getting told about. Typical crimes of this nature included traffic offences and violations of laws regarding public decency such as public drunkenness. These crimes will all contribute to the dark figure. Crimes may not be reported t o the police if it is not perceived to be serious. The victim may regard the offence as trivial and believe that reporting it to the police is more effort than it is worth. A major source of unreported crime comes from white-collar crimes. Edwin Sutherland came up with the concept in 1945 which, at the time, was a very different idea of crime from anything before (Coleman and Moyniham 1996:9). Sutherland (1940 cited in Coleman and Moyniham 1996:9) defined the concept as crimes committed by persons of respectability and high social status in the course of their occupations. Crimes of this nature could include bribery and corruption in business and politics, the breaking of trade regulations and breaking food and drug laws. Some crimes may be committed by organizations or corporations themselves, rather than an individual, and are often known as corporate crimes. Sutherland (1940 cited in Coleman and Moyniham 1996:9) explains how these types of crimes are very widespread, yet a measure of them doesnt appear in police records. Prosecutions are unlikely due to the apparent trivial nature of the crime, and often it is difficult to get sufficient evidence. Ge nerally, other procedures are used to deal with these criminals, such as civil actions or those of special agencies. Firms are unlikely to prosecute employees over internal crime to the company such as stealing property, as they believe the result will be their company looking bad. He goes on to explain that white-collar criminals are the most damaging of all due to the results. These crimes will therefore make up a large proportion of all crimes committed, yet the majority of them are not included in official statistics, so contributing to making them useful to study. Another major contributor to official statistics not giving a true picture on crime is crimes that go unrecorded by the police. Simmons and Dodd (2003) point out that the police have a legal obligation to record all crime, however over 30% of all crimes reported to the police in 2002/3 were not recorded. Cases where crimes arent recorded include cases where the crime is seen by the police as being trivial and the offence minor. The police may see that the time taken to fill in the paper work on a minor crime or one where catching the victim is unlikely is simply a waste of time. A process known as cuffing is where police downgrade crimes in order to meet Home Office efficiency targets. They may even make a crime disappear all together so it does not show up in statistics, for example theft can be downgraded to lost property, which is not a crime. This may be done in cases where police pay is partially determined by clean-up rates, so it is in their interest to have a low number of cr imes recorded. An example of this is in a recent news article where Alan Travis (2008) said, the Home Office disclosed that up to 17 police forces have been under-recording some types of the most serious violent crime. There is further dispute in the usefulness of official statistics from the problem that certain crimes appear more frequently than others. A key cause of this is media amplification. This is where certain crimes are concentrated on by the media and made out to be big problems (often when they are not), known as moral panics. The result is that the police will concentrate more of their time in areas where these people are. This could mean that the tendency of the police to concentrate in low income areas may mean higher arrests of the working class, which may distort the figures. It could also be argued that police resources are devoted to patrolling public places, which is where most young males spend their social life, so leading to higher arrest rates amongst them and distortion to the statistics. As a response to the problems of the data in official statistics, a number of alternative ways are also used to study crime. The most popular alternative if the British Crime Survey, which is a victimization study. The British Crime Survey was first conducted in 1981 and has become an annual event since 2000. The Home Office carries out the victim study so they dont have to simply rely on using police statistics to study crime, and see it as being more reliable than police statistics for certain types of crime. The survey itself involves asking a sample of 47,000 adults if they have been the victim of crime in the previous year. It also asks individuals if they reported the crime, and whether the police ultimately recorded it. Data from the British Crime Survey may reveal that there are either more or less offences in particular categories, implying that an offence is being either under reported or that it is being reported accurately. All in all then, the BCS data seems to indicate that official statistics on crime do not provide a valid picture of the extent of crime, and overall they may underestimate the trend.  However, we cannot say that the British Crime Survey is giving a true picture, as there are also many limitations with the survey. Maguire (2002) explains how there are categories of crime that are not included in the British Crime Survey that are included in police statistics. This could include cases where there is a commercial or corporate victim (such as shop-lifting), or if it is a victimless crime. He also noted that sexual offences have been reported so rarely that it is not possible to put forward reliable statistics. Another major flaw with the survey is that it excludes offences against victims under sixteen years old. He goes on to explain that national surveys are therefore much less useful at obtaining information about certain incidents of crime than others. He makes it clear that the BCS, therefore, it cannot be too heavily stressed , provides an alternative, rather than a directly comparable, overall picture of crime to that offered by police statistics: it is fuller than the latter in some respects, but narrower in others. (Maguire 2002). Another form of information on crime is Self-report studies. These are where questionnaires or interviews are conducted in confidence to collect information about individuals, and ask them to admit to the number of crimes they have committed, including those which they were not caught. The data can then be compared with official conviction rates to determine which offences are most likely to be committed. Maguire (2002) concluded that: On the one hand, these suggest that crime is committed by a much larger proportion of the population than is officially held responsible for it. On the other hand, survey respondents who have previously been in trouble with the law tend to admit to more serious and more frequent offending behaviour than people who have never been convicted The studies are useful as people generally do not fear getting in trouble for admitting to the offences, so a more valid picture of the number and extent of crime is given. Self-report studies do however come with fundamental problems. Unreliable answers are believed to be obtained as; respondents may exaggerate when answering questions, respondents may be embarrassed so either not admit to a crime or give an unreliable account of it, respondents may have forgotten the full details of a crime they committed. The majority of self-reported studies survey are conducted on samples of school and college students, and are rarely used on adults. This therefore doesnt make them a good technique in studying the general level of crime in society. The surveys are also likely to undercover minor and trivial crimes, but not find out about the major and less common more serious crimes. For this reason, the self-report study cannot be said to be an effective way of investigating crime. Overall, it appears that there is not single method effective in studying crime, and while the official statistics do contain the dark-figure, they do provide a very useful starting point. When used in combination with the British Crime Survey, the inaccuracy from the dark figure becomes less problematic, and a truer picture of crime is given. Neither is an effective source of information on its own, and only give part of the picture.

The Architecture Studio :: Personal Narrative Writing

The Architecture Studio All my life I had dreamed of this day. I had spent countless hours playing â€Å"architecture firm† and designing various buildings on my â€Å"Home Design 2000† program. Today was the commencement of the fall 2003 semester at State University’s College of Architecture, Planning, and Design (or CAPD for short). I stood in studio #323, affectionately known to architecture majors as the â€Å"Loft Studio.† I felt lucky to get the studio with the coolest layout and the most space, for it was well known that other classes were sure to envy this room. With the best view because of the huge picture window that spanned almost two stories, (the lower level along with the height from the loft) we were able to see the towering evergreen trees just outside the building, and had a great view of the sky (much to our dismay, we often saw the sunrise and sunset and the sunrise again all in the same day). As I lounged in my chair, feeling completely awkward but trying to look like I fit in, my eyes scanned the room full of eager faces that I would soon consider my classmates, and hopefully, friends. Right now though, each of them intimidated me. I couldn’t help but think they had all spend their entire lives preparing for the year, when all I had were dreams and ambition. Katrina Lewis was our professor, and each of us had heard rumors of how picky she was (â€Å"anal retentive† were the exact words, I believe). There were horror stories of her always giving the class busywork, and expecting total perfection, despite our lack of knowledge or experience. I pictured in my head a short spinster who wore horn-rimmed glasses and nothing but black pantsuits, but my eyes widened with surprise as she walked in the room. A tall, thin frame accompanied by short, stylish blonde hair took the place of my gray-haired visions. She couldn’t have been more than 30 years old, and she wore cute plastic-rimmed sunglasses (which, by the way, she wore every day of class†¦and never took them off). She called us over to the area where she taught, and we all grabbed chairs, being careful not to pop anybody’s bubble. She proceeded to lecture the entire three hours of class, while each of use struggled to keep our eyes open. I knew by the end of class that the rumors were true, and this would not be an easy first semester.

A Dad’s Guide to Bonding with a Breastfeeding Baby Essay -- parenting,

For me, becoming a dad for the first time was an amazing experience. Nine months of planning, anxiety, and excitement reached its climax during labor and delivery. The next thing I knew, I was holding a beautiful, mini human being I helped create. As I was sitting there, high on parental euphoria, I felt like there’s nothing in the world that could ruin such a perfect moment†¦ until the moment was quickly shattered by the baby’s piercing hunger cry. If a baby is breastfeeding, it will probably be mom - not dad - who will swoops in to save the day. As a new father, you may struggle to find your place in the life of your newborn if your baby is breastfeeding exclusively. Much of an infant's time is dedicated to sleeping and eating.[1] For a breastfeeding baby, it is the mother who is the primary source of nourishment. This can be a frustrating and isolating experience for dads. It can sometimes lead to the perception that fatherhood does not play a key role during the early stages of development - a perception which couldn’t be farther from the truth. There are numerous ways that men can make unique and meaningful connections with their babies. Creating a Routine Did you know that routines - especially bed time routines - can help your baby?[2][3] There are a many facets of daily care which dads can use to create opportunities for bonding. Give mom a break and establish a few things you can do with your baby regularly. Some ideas: bathing dressing diaper changes While you are doing these things, you can also talk and sing to your baby. Your child will begin to associate these activities with you. As a result, you will be identified as someone who they can look to for care and it will deepen your connection with your ... ...cialists of Indiana - ITSI Research Briefs: Effects of shared parent-infant book reading on early language acquisition, 2007 6. Skin to Skin Contact is also known as SCC. 7. Sturdy Memorial Hospital: The Comfort of Contact, 2014 8. OB.Gyn.News: Early skin-to-skin contact promotes breastfeeding, benefits baby, 2013 9. WebMD.com: Skin-to-skin care with the father after cesarean birth and its effect on newborn crying and prefeeding behavior., 2014 10. Fathers can effectively achieve heat conservation in healthy newborn infants., 1996 11. The International Childbirth Education Association (ICEA): ICEA Position Paper Skin-to-Skin Contact, 2014 12. National Institute of Neurological Disorders and Stroke: NINDS Shaken Baby Syndrome Information Page, 2014 13. Centers for Disease Control: Fathers’ Involvement With Their Children: United States, 2006–2010, 2013

How Did the Australian Government Respond to the Threat of Communism After WWII?

Australia faced the threat of communism after WWII ended in 1945. The threat was known as the Red Menace which was caused by all the conflicts in Asia and also things that were going on in Australia at the time. The Australian government responded to the Red Menace in many ways. They took military action, made alliances, gave economoc aid and tried banning the Communist Party in Australia. Communism is a social organisation where everyone in the country/community all have common property and money is shared equally. Australia didn't see communism as a threat until China was taken into control and turned into a communist country. Australia then began to fear that it would only be a matter of time ‘before the reds were on our doorsteps. ‘ Australia responded to the threat of communism in Asia by joining the Korean War in 1950. We joined it because we had a belief that it would be better to fight communism overseas rather than wait for it to reach Australia and fight it here. The Korean War was a part of our government's ‘Forward Defense Policy'. Military action was sent to Korea to help our allies to fight communism overseas. Another response to communism in Asia was the ANZUS Treaty which was one of the most important steps that Australia took to protect Australia from the threat of communism. The treaty was an agreement signed by Australia, New Zealand and the United States; it meant that each of the three nations involved would be obliged to help the other if one was attacked. It was an agreement of aid in common defense. The reason why it was signed by Australia was because we believed that a strong ally was needed to keep Australia safe from communism. There was also another agreement that Australia got involved with called the SEATO alliance. The SEATO alliance was signed by Britain, Thailand, Pakistan, the Phillipines, France, New Zealand, Australia and the United States, in 1954. The alliance was started by the United States becasue of the increasing communist activity in South-east Asia from 1945. The Korean War had just ended and communist activity was spreading to France and communist guerillas were currently active in Malaya. This made the United States feel vulnerable, so they proposed an alliance with the East- Asian countries to fight ‘communist aggression'. Australia was very happy to sign this alliance because it confirmes to the Unites States that we had their back and it supported our ‘Forward Defense Policy'. Australia later joined the Vietnam war to support their role of an ally and to maintain a close tie with the United States. In 1962, Prime Minister Robert Menzies began sending 30 Australian military instructors to South Vietnam where Vietcong were trying to overthrow non-communist South Vietnam. The reason why Australia felt that it was vital to help the United States fight in this war was because of the advice we received from Washington telling us that if we help the United States fight North Vietnam, then when Australia need military assisstance, USA would help us. Fear of communism was also another reason which lead to Australia fighting in the Vietnam war. We believed that if one more Asian country fell into communism, other countries as well as Australia would follow. This was called the ‘Domino Theory'. As well as responding to the threat of communism overseas, Australia also took precautions within the country. In 1949, Robert Menzies promised that he would ban the Communist Party Dissolution Bill which outlawed the Communist Party. The Bill was ruled as unconstitutional by the High Court and was narrowly defeated after a referendum was held. Many Australians feared that communism was getting closer and they were quite worried. It was time for an elction and the Labor Party was confident that they were going to win thhe next elecion. Just shortly before the election, there was a huge ‘spy scare'. This was the Petrov affair. It was about Petrov and his wife Evdokia who provided detailed documents about a Soviet Spy Ring operating in Australia. Robert Menzies used this case and used the fear of communism for his own political ends, which made him win the election. This was how the Australian government responded to the threat of communism after WWII ended.

Bystander Effect Essay

Introduction – This study researched the implications of the bystander effect when both gaze and no gaze methods were used. It tested this with woman to woman interaction only. The belief was that when gaze was held between the subject needing assistance and a random subject the expressed desire to help would raise. Methods Participants – For participants the study used one hundred and ten adult American women waiting alone at a bus stop in Staten Island, New York. Apparatus/Materials – two women dressed in plain clothes, a pocket full of change, and conducted at a bus stop. Procedures – Two women dressed in plain clothes or one woman alone approached a bus stop where a solitary other woman already was(the subject) one of the women had a cast on her dominant hand. The woman with the impairment reached into her pocket on the side of her casted hand with the opposite hand and attempted to draw coins from the pocket. Upon doing this she dropped the coins over the sidewalk. After the coins had fallen she either made eye contact with the subject or just proceeded to pick up the coins. If the subject assisted in picking up the coins or helped identify where the coins were she was considered helpful. IV – the woman dropping the coins DV – whether or not the subject assisted in picking up or finding the coins. Results – In the gaze versus no gaze condition with a companion 70% of the subjects assisted rather than 30% that assisted when no gaze was used. When no- gaze was used and tested alone versus with companion a significant difference was seen. 33% helped when the person in need of help was alone as opposed to 11% when with a companion. Discussion – this research shows that a subject can feel increased responsibility when someone else is in the vicinity and gaze is held rather than when the subject is alone and gaze is held versus gaze not being held. A possible answer for his is that when two or more people are around and someone in distress makes eye contact they are showing a distinct desire for that person rather than the other people around who they could ask for assistance. This makes a subject feel more responsible to help rather than if they would have not made eye contact because the distressee is asking indirectly for help. The difference in between look and non- look while alone was less significant because the bystander already seemingly had a sole responsibility to help and not expect someone else to and so looking at them wasn’t as much asking them specifically rather than a plea for help. Limitations – the person in need of help could be asking for different amount of help with just there facial expressions. Certain females may prefer other females more than others and be more inclined to help. Future Research – this study can be held again but rather than having solely female to female interaction, male to female and female to male interaction can be had.

India and Southeast Asia, 1500 B.C.E.-600 C.E.

Ashley Thompson AP World History Ms Thurgood,1-3 Chapter 6: India and Southeast Asia, 1500 B. C. E. -600 C. E. P: *Around 1000 B. C. E the people were divided into kinship groups while the kings ruled over the tribes. Later under the Kings were military and civil officials, which dealt with records, income of the government and custom duties. During the Gupta empire there was a rather decentralized administration unlike the Mauryan Empire. *Brahmans and warriors were at the highest point in the Hierarchy and there were structural laws based on the caste system. Rulers in Southeast Asia used their Indian knowledge and personnel to increase their power. E: *Heavy taxes were imposed on common people during the Gupta Empire. India traded extensively with South East and East Asia. *One’s economic status in India could be compared to that of a capitalist society. This is because of the belief in reincarnation, and that whoever you were in your last life determined who you were in yo ur next life. These reincarnations were placed into a caste and whichever caste you were placed in depicted your social and economic status.Who you were and what you did depicted your well being. * The Funan (SE Asia) society was able to take control over the trade route between India and China by extending control over most of Indochina and the Malay Peninsula. R: *There was a spread and development of belief systems such as Vedism, Buddhism, Jainism, and Hinduism. *There were many religious texts such as: Mahabharata- The vast epic of the events leading up to a battle between kinship groups in early India.Bhagavad-Gita: A dialogue between the great warrior Arjuna and the god Krishna about the fate of the spirit. Vedas: Religious texts communicated orally by Brahmin priests that were eventually written down and are the main source of about the Vedic period. *Buddha played a major role in the spread of Buddhism, as he was the founder. S: *Class and Caste: The varna/jati was the main categories of social identity. The Varna contained the 4 major social divisions: Brahmin, Kshatriya, Vaishya, and Shudra.Underneath these were the Untouchables who were excluded from the class system. The jati were the regional groups of people who had common occupancy who generally interacted with the people from their group. *In terms with the patriarchal society women had little rights. In the Gupta Empire moreso women lost their rights to own and inherit property, and were banned from studying sacred texts and participate in sacrificial rituals. They also were married at a very early age. Some women escaped male control by joining Jainist and Buddhist communities. COT: Although women were never viewed as on the same level socially as men, their rights declined dramatically between 320 C. E. -550 C. E. I: *ca. 1500 B. C. E. there was a migration of Indo-European people into northwest India. There were interactions between Asia and India through trade. * In SE Asia Indian culture was received, what was useful to them was extracted and put into beliefs and values. A: Many statues, sculptures, and temples were built to honor Hindu deities and also to honor Buddha. important points: *ca. 500 B. C. E. – Siddhartha Gautama founds Buddhism; Mahavira founds Jainism. This is important because this was the beginning of two very important and influential religions of this time. *ca. 1500 B. C. E. – Migration of Indo-European people into northwest India. This was important because these people brought in outside influences, and they also started the prejudice of the Dasas by the Aryans, which led to the caste system. *550 C. E. – Collapse of the Gupta Empire.This was important because this was the end of an empire of poor economy and low status of women. Vocabulary *moksha: The Hindu concept of the spirit’s â€Å"liberation† from the endless cycle of rebirths. * â€Å" Great Vehicles† branch of Buddhism that focuses on reveren ce for Buddha and for bodhisattvas, enlightened people who have postponed nirvana to help others attain enlightenment. *Theravada Buddhism: â€Å"Way of the elders† branch of Buddhism that downplays the importance of the gods and emphasizes the individual’s search for enlightenment. Tamil Kingdoms: The kingdoms of southern India, inhabited primarily by speakers of Dravidian languages, which developed in partial isolation, that produced epics, poetry, and performance arts. *Funan: An early complex society in Southeast Asia between the 1st and 6th centuries C. E. It was centered in the rice-growing region of southern Vietnam. Comparative thesis: Although both India and Southeast Asia between 1500 B. C. E-300C. E. had apparent religion, India had a more structured system, while in Asia there was a more open influence on religion.

As/Ad Model

Macroeconomics – Chapter 10: The Aggregate Demand/Aggregate Supply Model * Keynesian Economics – Economists who focused on the short run * John Maynard Keynes – their leading advocate the originator of macroeconomics as a separate discipline from micro * Classical Economists – economists who focused on long-run issues such as growth * Aggregate Demand Management – government’s attempt to control the aggregate level of spending in the economy * Equilibrium Income – the level of income toward which the economy gravitates in the short run because of the cumulative cycles of declining or increasing production * Potential Income – the level of income that the economy is technically capable of producing without generating accelerating inflation * Paradox of Thrift – and increase in savings can lead to a decrease in expenditures, decreasing output and causing a recession * Multiplier Model – the model that was meant to ca pture Keynesian economics * This model emphasized aggregate output fluctuations * Explored why those output fluctuations generally would not lead to wild fluctuations in output – depressions * Instead lead to smaller fluctuations – recessions * The AS/AD Model – aggregate supply/aggregate demand Is a pedagogical model – designed to give a framework to organize thinking about macro economy * Does not focus on problems that occur because of interactions between individuals * Consists of 3 curves * Short-run aggregate supply (SAS) curve * Aggregate demand (AD) curve * Long-run aggregate supply (LAS) curve – highest sustainable level of output * The price level of all goods is on the vertical axis and the aggregate output is on the horizontal axis * It is a historical model – starts at one point in time and says what will likely happen when changes affect the economy * Aggregate expenditures (demand) – the sum of consumption, investment, government spending, and net exports – p. 234 * Discuss the historical development of macroeconomics * The depression began in the 1930s and lasted 10 years * During he depression output fell by 30% and unemployment rose to 25% * This was the beginning of macro’s focus on the demand side of economics * Keynes started asking what short run forces were causing the Depression and what society could do to counteract them * This created the framework that focuses on short-run issues such as business cycles and how to stabilize output fluctuations * By the 1950s, Keynesian economics had been accepted by most economists and taught almost everywhere in the US * In the 1970s inflation became a serious issue which meant that the multiplier model was not very helpful * It assumed that the price level is fixed * The standard model taught in macro then shifted to the Aggregate Supply/Aggregate Demand (AS/AD) model * Explain the shape to the aggregate demand curve and what factors s hift the curve * Aggregate demand (AD) curve – a curve that shows how a change in price level will change aggregate expenditures on all goods and services * It is downward-sloping The reasons for the downward slope are due to the: * Interest rate effect – the effect that a lower price level has on investment expenditures through the effect that a change in the price level has on interest rates – p. 234 * International effect – as the price level falls (assuming the exchange rate does not change), net exports will rise – p. 234 * Money wealth effect (real balance effect) – a fall in the price level will make the holders of money richer, so they buy more – p. 234 * The multiplier effect strengthens each of these effects * Multiplier effect – the amplification of initial changes in expenditures – p. 235 * Shifts in the AD curve – means that at every price level, total expenditures have changed – p. 236 * Shift factors of aggregate demand: Foreign Income – recessions and expansions occurring in other countries cause demand for US goods decreases or increases respectively * Exchange Rate Fluctuations – when a country’s currency loses value, relative to foreign currencies, demand for foreign goods decreases and demand for domestic goods increases; exports also increase * Distribution of income – * Expectations – expectations of future output and future prices * Government Policies – spending policy, tax policy, etc – p. 238 * When consumption expenditures increase, the AD curve shifts to the right, when consumption expenditures decrease, the AD curve shifts to the left * Explain the shape of the short-run aggregate supply curve and what factors shift the curve – p. 39 * Short-run Aggregate Supply (SAS) curve – a curve that specifies how a shift in the aggregate demand curve affects the price level and real output in the short ru n, other things constant * The curve is upward-sloping which means that other things constant, an increase in output is accompanied by an rise in price level * When aggregate demand increases, the price level rises * Two reasons that the SAS curve slopes upward, other things constant: * Upward-sloping curves in auction markets * Firms’ tendency to increase their markup when demand increases * The shape of the SAS curve reflects two different types of markets * The auction market – markets represented by the supply/demand model * Posted-price markets – prices are set by the producers and change infrequently * Often called Quantity-adjusting Markets – markets in which firms respond to changes in demand primarily by changing production instead of changing their prices * Shifts in the SAS curve: – p. 239 Changes in input prices, such as wages or supply costs * If input prices rise, the SAS curve shifts up, if input prices fall, the SAS curve shifts dow n * Change in the productivity factors of production * An increase in productivity shifts the curve down * A reduction of input costs per unit of output shifts the curve down * Changes in import prices of final goods * Import prices are a shift factor because they are a component of an economy’s price level * When import prices rise the SAS curve shifts up * Changes in excise and sales tax * Higher sales tax shifts the curve up * How much will the curve shift: The percentage change in wages and other factor prices minus changes in productivity * If productivity rises by 3% and wages rise by 7%, we can expect that the price level will rise by 4% for a given level of output * Explain the shape of the long-run aggregate supply (LAS)curve – p. 241 * Long-run aggregate supply (LAS)curve – a curve that shows the long run relationship between output and the price level * The position of the LAS curve is determined by potential output * Just where to position the curve is somewhat in debate * The range is bounded by a high level of output and a low level of output and the LAS curve can be thought of as being the mid-point of that range * The shape of the LAS curve * The LAS curve is vertical At potential output all resources are being fully utilized * A rise in the price level mean that the price of goods and factors of production, including wages, will rise * Show the effects of shifts of the aggregate demand and aggregate supply curves on the price level and output in both the short run and long run – p. 243 * Short run equilibrium is where the SAS curve and the AD curve intersect * If the AD curve shifts to the right * Price level will rise * Output will increase * If the SAS curve shifts up * Price level will rise * Output will decrease * Long run equilibrium is where the LAS and AD curves intersect * AD curve can only determine price level, it has no effect on output * If the AD increases, price levels rise Explain how dynamic feedback effects can destabilize the economy – p. 246 * * Discuss the limitations of the macro policy model – p. 250 * Fiscal policy – changing government spending and tax policy is a slow process * Changes cannot be completed in a timely fashion * Potential output cannot be measured accurately * Many other interrelationships that the model does not take into account * Rate of unemployment fluctuates and is difficult to predict * Falling asset prices and falling price level on expectations of aggregate demand * When there are pressures for price levels to fall there are also pressures for asset prices to fall